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    BBA worried about negative commentary on PPI

 
  Continuing press reports and investigations by the FSA are giving rise to widespread negative commentary on the subject of Payment Protection Insurance (PPI) and could be instilling a reluctance to purchase for people that really need the protection offered by these policies. The British Bankers Association says this type of insurance provides peace of mind for millions of people and gives them an alternative choice should their situations change. The main prong of recent FSA attention has been into the provision of information alongside fair and transparent selling of these products, not necessarily raising issues about the products themselves.

The FSA conducted a round of mystery shopping exercises and as a result has followed up with a selection of providers who were found not to be sticking to guidelines. The BBA says it is working very closely with the FSA on this matter and it's members have been working hard to ensure loans and credit card customers receive the information and advice they need to make informed purchase decisions.

Payment Protection Insurance policies are frequently offered to new loans customers as a way of protecting against financial difficulties should customers fall ill or lose their jobs, but the policies are viewed as complicated, with customers not able to understand exactly what they are being covered for and how much the cover is costing them.

In summary the BBA said it welcomed the worked of the FSA investigations but that it should not forget that loan payment insurance is a helpful product for many people.
 
 

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